Terms of Service and Dragon Coins Sales Terms

Gurgarath, its website, game servers and store are operated by Gurgarath (the “Company,” “we,” or “our”). You can reach us through the Contact page.

These Terms govern access to and use of Gurgarath, one-off purchases of Dragon Coins on the website, use of Dragon Coins in the game, and the refunds, reversals and account measures connected to those transactions. By registering, playing or purchasing, you accept these Terms.

Each Dragon Coin order is a separate contract between the Player and the Company. The payment provider shown at checkout processes the payment but is not the seller.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

An Account is personal. It may not be sold, transferred, lent or shared. The Player must provide accurate information, keep credentials confidential and promptly report suspected unauthorised access.

A purchase may be made only by an adult with legal capacity, or by a minor with the prior authorisation of a parent or legal guardian where applicable law permits. The purchaser confirms that the selected payment method is theirs to use.

You are responsible for all activity under your Account. We never ask for your password.

Every payment is a one-off payment. A purchase creates no subscription, automatic renewal or authority for any future merchant-initiated payment.

“Purchased Coins” are Dragon Coins credited in exchange for real money. “Bonus Coins” are Dragon Coins granted for free (promotions, purchase bonuses, compensation). “Virtual Content” is any digital item or feature available in the game.

Dragon Coins:

1. may be used only within Gurgarath;

2. are not legal tender, electronic money, cryptocurrency or an investment;

3. cannot be redeemed for cash except where mandatory law requires it;

4. cannot be transferred, traded or sold between players or outside the game; and

5. cannot be used for gambling or paid random-reward mechanisms.

Bonus Coins have no cash value and are not included in the monetary basis of any refund. They may be removed when the connected purchase is refunded, reversed or cancelled, or when they were obtained through error, fraud or abuse.

Unless an expiry is displayed before payment, Purchased Coins do not expire while the Account and the Gurgarath service remain available.

Purchasing Dragon Coins reserves no future item, price or advantage. The Company may change future offers and prices at any time. The Company may also correct an objectively verifiable duplicate credit or technical ledger error.

Prices are displayed in euros and include applicable VAT unless clearly stated otherwise. A completed order is charged only at the price accepted at checkout.

An order is accepted when the payment provider confirms successful payment and the Company credits the Coins or sends an order confirmation. The Company may reject an order before delivery in case of payment failure, manifest price or technical error, legal restriction, security risk or suspected fraud. Any amount captured for an undelivered order is refunded without undue delay.

Coins are credited automatically after the Company validates the payment provider’s authenticated server notification. A browser success page alone is not payment confirmation. Delivery occurs when the Company’s server ledger records the Coins as credited to the selected Account. The Player must verify the receiving Account and pack before paying; the Company is not required to compensate a selection error.

If the correct Coins are not credited, contact us through the Contact page.

Except as stated in this section or required by mandatory law, completed purchases are final. The Company grants no voluntary refund or exchange for a change of mind, unused Coins, a selection error, dissatisfaction with gameplay or balancing, future catalogue or price changes, or a suspension caused by the Player’s breach.

A Consumer may withdraw in relation to unused Purchased Coins within 14 days after the order, by an unequivocal message through the Contact page. Coins are used when they are spent, exchanged or activated; mere crediting is not use.

If the purchase is wholly unused, the Company refunds the full amount paid and removes the Coins. If part of it has been used, the refund is limited proportionally to the unused Purchased Coins:

Refund = price paid × unused Purchased Coins ÷ Purchased Coins originally credited

No refund is due for the used portion. Spending Coins on Virtual Content is use, even if that content is later consumed, modified or deleted. Remaining Bonus Coins tied to a refunded purchase are cancelled. The refund is made within 14 days of valid notice, to the original payment method.

Where Digital Content bought with Coins is supplied immediately, the Player may be asked to expressly request immediate supply and acknowledge that the withdrawal right is lost once supply begins, where applicable law permits. Mandatory conformity remedies remain available where paid content is not supplied or materially fails to match its description.

All payments are monitored for fraud. The Company records technical identifiers for every transaction, including IP address, device information and payment references, and retains them as evidence.

Chargebacks and payment disputes are handled by the payment provider. If a payment is disputed, refunded, cancelled or reversed, the Company may, immediately and without notice, freeze or remove the corresponding Purchased Coins and Bonus Coins, remove or disable any Virtual Content acquired with them, place the Account in a negative balance, and suspend or permanently terminate the Account and any Account linked to it.

A reversal by the payment provider does not extinguish the debt. The Company reserves the right to recover all amounts lawfully due, together with the costs of recovery, and to pursue every remedy available at law.

Payment fraud, including stolen-card use, false dispute statements and repeated payment abuse, constitutes a material breach. It may be reported to the payment provider, the issuing bank, the card networks and the competent authorities, together with the associated transaction and account records, and may expose the Player to civil and criminal liability.

The Player must not:

1. cheat, use bots or unauthorised automation;

2. exploit or conceal bugs or duplication errors;

3. interfere with the Game, website, payment systems or security;

4. reverse engineer, decompile or modify the Game, the client or the Service in any way;

5. sell or transfer Accounts, Dragon Coins or Virtual Content;

6. engage in unauthorised real-money trading;

7. impersonate others, harass users or use the Service unlawfully; or

8. assist another person in doing any of the above.

The Company may investigate suspected breaches, preserve relevant records and restrict, suspend or terminate an Account. Immediate measures may be applied for fraud, active exploitation, security threats or legal obligations.

Termination ends the Player’s access. Remaining Purchased Coins are handled according to the reason for termination and mandatory law. Bonus Coins and free grants have no cash value.

The Company may update, maintain, rebalance, correct or develop Gurgarath at any time, including changes to mechanics, statistics, items, servers and future offers.

The Company does not guarantee:

1. uninterrupted or error-free operation;

2. compatibility with every device or network;

3. the permanent availability of a particular server or future item;

4. a particular competitive result; or

5. that Gurgarath will operate indefinitely.

The Company may suspend or discontinue all or part of the Service for technical, legal, security, economic or operational reasons, with reasonable notice where practicable. These Terms promise no voluntary shutdown refund; consequences for unused Purchased Coins are governed by mandatory law.

The Service is an online video game supplied for entertainment. It is supplied “as is” and “as available”, without warranty of any kind, express or implied, to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, the Company and its operators, staff and volunteers shall not be liable for any indirect, incidental, special, consequential or punitive damage, nor for any loss of data, progress, Virtual Content, ranking or enjoyment, arising out of or in connection with the Service, however caused and under any theory of liability, even if advised of the possibility of such damage.

To the same extent, the total aggregate liability of the Company for all claims connected with the Service or these Terms shall not exceed the amount the Player paid to the Company during the six months preceding the event giving rise to the claim.

The Company is not responsible for events beyond its reasonable control, including failures of networks, hosting, banks or payment providers.

The Company keeps transaction, security and gameplay records (orders, payment references, timestamps, credits, balance changes, usage events, refunds and reversals). These records may serve as rebuttable evidence; the Player may provide contrary evidence.

Electronic notices may be sent to the email address registered on the Account. Keep that address current.

Personal data is processed as described in the Privacy Policy.

Complaints may be submitted through the Contact page.

These Terms and each order are governed by the law of the country where the Company is established. This does not deprive a Consumer of mandatory protection under the law of their habitual residence, nor of mandatory jurisdiction rules.

The Company may amend these Terms prospectively; the version accepted for a completed order continues to govern that order. The Company may transfer these Terms to an affiliate or successor, provided mandatory consumer rights are not reduced. If a provision is invalid, the remainder stays in effect. The language version accepted at checkout governs the order.