Refund Policy
This policy applies exclusively to purchases of Dragon Coins made on the Gurgarath Resurgence website. Dragon Coins are non-transferable digital credits that can only be used in the game and cannot be converted into real money, except where required by law.
Refund conditions
Dragon Coins are automatically credited to the selected account after payment is confirmed.
No discretionary refunds are granted beyond the rights provided by applicable law.
Under mandatory consumer protection rules, a 14-day right of withdrawal from the date the order is concluded applies to purchased Dragon Coins that remain unused.
Where an order has only been partially used, a refund proportional to the purchased Dragon Coins that remain unused may be issued, in accordance with the allocation rules set out in the Terms and Conditions of Sale and subject to the consumer’s statutory rights.
Refunded Dragon Coins and the corresponding promotional bonuses are removed from the account to prevent any double recovery of value.
Exclusions
Subject to mandatory legal provisions, no discretionary refunds are granted for Dragon Coins that have already been spent, exchanged or consumed, or for purchases whose statutory withdrawal period has expired.
An account sanction or suspension does not automatically remove statutory refund rights.
Rights applicable in cases of non-delivery, duplicate payment, unauthorised transactions or lack of conformity remain fully preserved.
Chargebacks and disputes
Any bank dispute may lead to a review of the payment, delivery and usage data recorded by our systems.
During this review, the Company may temporarily restrict the payment functions or virtual value directly concerned where this is necessary and proportionate.
Objectively established payment fraud or deliberate abuse may result in sanctions up to and including permanent account closure, without prejudice to applicable statutory rights.
Refund requests
Requests may be submitted through our Contact page, including the account name, transaction reference, purchase date and amount.
The right of withdrawal may also be exercised using the functionality provided for this purpose on the website or through any unequivocal statement sent to our contact address.
The information necessary to process the request may be verified.
Processing times
Where a refund is legally due under the right of withdrawal, it is issued without undue delay and no later than 14 days after receipt of a valid notice.
Refunds are issued through the original payment method unless the consumer expressly agrees otherwise. The time it takes for the funds to appear in the bank account may depend on the payment provider.
Other refunds and remedies are handled in accordance with applicable legal obligations.